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Why Knowledge Matters

Want your Lemonade to know YOUR business? The Knowledge tab is where you share your documents, websites, and data - so your AI can give answers specific to you, not generic internet responses. Good knowledge makes your Lemonade smarter, more accurate, and genuinely helpful for your unique needs.

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Accessing Knowledge Settings

1

Open Lemonade Editor

Navigate to Lemonades and click on your Lemonade
2

Go to Knowledge Tab

Click the Knowledge tab in the editor
Knowledge tab showing Add Files, Add Websites, and integration options

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Three Ways to Add Knowledge

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1. Add Files

Upload documents directly to train your Lemonade.
1

Click Add Files

Click the “Add Files” button
2

Select Documents

Choose files from your computer
3

Wait for Processing

Files are automatically processed and ready to use
Supported File Types:
Break large documents into smaller, focused files for better results. A 100-page manual should be split into logical sections.

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2. Add Websites

Crawl and learn from web content.
1

Click Add Websites

Click the “Add Websites” button
2

Enter URL

Paste the website URL you want to crawl
3

Configure Crawl

Choose how many pages to crawl
4

Start Crawl

Click to begin. Content is processed automatically
Great for:
  • Product documentation
  • FAQ pages
  • Help center articles
  • Blog content
  • Company information
Only crawl websites you own or have permission to use. When in doubt, stick to your own content!

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3. Integrations

Connect external data sources directly.
1

Choose Integration

Click on the integration you want to connect
2

Authorize Access

Follow the prompts to connect your account (you’ll see a familiar “Sign in with Google” or “Authorize” screen)
3

Select Content

Choose which pages/files to sync

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Knowledge vs Brain

Understanding the difference:
Use Knowledge for specific expertise (product docs, FAQs). Use Brain for things that should be remembered across all conversations. Learn more in our Memory guide.

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For Best Results

Start small - A few focused documents work better than uploading everything at once. You can always add more later! Keep it fresh - Update files when information changes. Old knowledge can lead to outdated answers. Remove duplicates - Don’t upload the same content multiple ways. Your AI will get confused if it sees contradicting information. Use clear names - Name files descriptively so you know what’s uploaded at a glance. Quality over quantity - 10 well-organized pages beat 100 poorly structured ones.

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Content Quality Tips

  • Clean formatting – Remove unnecessary headers/footers before uploading
  • Structured content – Use headings and sections to help your AI understand the organization
  • Accurate information – Verify facts before uploading
  • Plain language – Avoid unnecessary jargon (unless your use case requires it)

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What NOT to Upload

  • Sensitive personal data (unless necessary and secure)
  • Copyrighted content you don’t have rights to
  • Outdated information
  • Duplicate content in different formats

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Managing Knowledge

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View Uploaded Content

See all your uploaded files and websites in the Knowledge tab:
  • File names and types
  • Upload dates
  • Processing status

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Delete Content

Remove outdated or irrelevant knowledge:
  1. Find the file/website in your list
  2. Click the delete icon
  3. Confirm deletion
Deleting knowledge affects how your Lemonade responds immediately. Test after removing content to make sure your AI still has the information it needs.

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Troubleshooting

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File Won’t Upload

  • Check file size (max 25MB)
  • Verify file format is supported
  • Try a different browser
  • Contact support if issues persist

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Website Won’t Crawl

  • Verify the URL is accessible
  • Check if the site allows crawling
  • Try a specific page instead of the homepage
  • Ensure HTTPS is used

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Knowledge Not Being Used

  • Verify the file/website processed successfully
  • Check that your Instructions reference the knowledge
  • Ask questions directly related to the uploaded content
  • Re-upload if necessary

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What’s Next

Set Up Memory

Give your Lemonade persistent memory that works across all conversations

Configure Instructions

Tell your AI how to use its knowledge effectively